Frequently Asked Questions
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Are visual screenings really free?
Yes! Our vision screenings are completely free and without obligation. They are used to assess your vision and identify any possible changes.
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Do I need to schedule the visual screening in advance?
Yes, we recommend that you book your screening to ensure the time that is most convenient for you.
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How long does a visual scan take?
Typically between 10 and 15 minutes.
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What payment methods do you accept?
We accept Multibanco, MB Way, Visa and financing options.
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Do they work with health insurance?
Yes, we have agreements with several insurance companies and entities (such as AdvanceCare, Montepio, IASFA, among others).
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Can I pay in installments?
Yes, we offer installment payment solutions for certain services and products.
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Do the stores have parking available?
Yes, all our stores offer free parking for 1 hour for Optimized customers.
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Are the campaigns limited in duration?
Yes! Check the "Featured Campaigns" section on our homepage or directly on the "Campaigns" page in our menu to see the current promotions.
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Can I combine promotions or discounts?
Normally not, but some exceptions may apply depending on the conditions in effect.
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Do the glasses have a warranty?
Yes, all our glasses and lenses come with a warranty.
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Can I adjust my glasses at the store?
Sure! We make adjustments and perform minor maintenance at no extra cost.
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What are the benefits of partnerships?
The beneficiaries of these entities have access to special conditions for consultations, lenses, and frames.
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How can I find out if my insurance company has an agreement with Optimed?
You can view the full list on our "Agreements" page or contact us directly.
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