Frequently Asked Questions
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Are visual screenings really free?
Yes! Our vision screenings are completely free and without obligation. They are used to assess your vision and identify any possible changes.
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Do I need to schedule the visual screening in advance?
Yes, we recommend that you book your screening to ensure the time that is most convenient for you.
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How long does a visual scan take?
Typically between 10 and 15 minutes.
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What payment methods do you accept?
We accept Multibanco, MB Way, Visa and financing options.
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Do they work with health insurance?
Yes, we have agreements with several insurance companies and entities (such as AdvanceCare, Montepio, IASFA, among others).
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Can I pay in installments?
Yes, we offer installment payment solutions for certain services and products.
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Do the stores have parking available?
Yes, all our stores offer free parking for 1 hour for Optimized customers.
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Are the campaigns limited in duration?
Yes! Check the "Featured Campaigns" section on our homepage or directly on the "Campaigns" page in our menu to see the current promotions.
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Can I combine promotions or discounts?
Normally not, but some exceptions may apply depending on the conditions in effect.
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Do the glasses have a warranty?
Yes, all our glasses and lenses come with a warranty.
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Can I adjust my glasses at the store?
Sure! We make adjustments and perform minor maintenance at no extra cost.
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What are the benefits of partnerships?
The beneficiaries of these entities have access to special conditions for consultations, lenses, and frames.
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How can I find out if my insurance company has an agreement with Optimed?
You can view the full list on our "Agreements" page or contact us directly.
Didn't find the answer you're looking for? Send us an email directly to optimed@gmail.com and we'll be happy to help!
